Art Cleaners

Images of Art Cleaners

Opinions

• Lisa Mason

  Jan, 12 2018
  ★ ☆ ☆ ☆ ☆
  I am very disappointed with the customer service. I have spend hundreds of dollars here and the one time I complained they did very little to help. They returned a $400+ Kate Spade dress to me with a broken zipper. They failed to mention that it was broken and I didn't find out it was damaged until the day I wanted to wear it (which happened to be at a bridal shower in a different state - I had to buy a new dress because the one they damaged wasn't wearable.) When I told the employee what had happened he gave me Gina's phone number at the main store in Boulder. I left a message for her which she never returned. I had my dress repaired at a tailor and Art Cleaners refused to reimburse the cost of the repair even though they were the ones who damaged my dress. It was a $15 fix that they refused to pay. In addition, on multiple occasions, I have pulled items out of the bag once I had already returned home, to find they were still dirty. I told the employee and he suggested I take out each piece at the store to ensure that the items had been cleaned. I think it is their responsibility to make sure they have cleaned the items before returning them. I shouldn't have to inspect the items every time to make sure they are doing their job. On another instance, they put my clothing under a different customer's name. Today I went in to have an item cleaned and I was no longer in their system for some reason. I will not be using them as a cleaner anymore and I suggest you don't either.

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