Mattress Firm Boulder East

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Opinions

• Jeremiah Epperson

  Jan, 28 2018
  ★ ★ ★ ★ ★
  We had a bad store experience with Josh Lee. When we paid in full for a bed and box spring. We don't even get a thank you, a free box spring, a pillow, delivery as advertised or any paperwork of our purchase. He was very unprofessional and rude. We felt unwelcome as customers. Ones we got the bed and box spring we find out the Josh Lee sold us a lopsided bed!
  
  We called the store the next day asking for a full refund of our purchase. So we could go some where else that would appreciate our business as customers. When calling the store we got a hold of a store rep named Genie. Genie take the time to listen to what happened and why we were asking for the full refund..
  
  Genie was dumb founded for words on how unprofessional and rude Josh Lee was to us... She asked us if we would come into the store to try to make it up to us some how... She offered to upgrade us to a better bed with free box spring, pillow and delivery..
  
  Genie was very apologetic to us and went way above and beind the call of duty. Genie Was one of the most professional personnel I have meet in my life and that is saying something
  Considering I worked in customer service for Apple for the last 10 years.. We can not thank Genie enough for what so did for us... mom say it the best bed she had in a very long time!
  
  I HOPE THE CORPORATION KNOW HOW LIKELY THEY ARE TO HAVE A WOMAN LIKE GENIE IN THEIR STORES

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