Via Mobility Services

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Opinions

• Maxine Bomareto

  Jan, 20 2018
  ★ ★ ☆ ☆ ☆
  THE GIRLS WHO ANSWER THE PHONE SEEM FRUSTRATED WHEN PLACING AN ORDER. It's not them it is the archaic software they use. i try to visualize how the order is imputed so i can request a ride correctly and every time it becomes confusing. i can't believe they do not use any map so they can visualize where the customer is at and where they need to go. then put their name on the map along with the pick up time. you should eliminate the "return times". make all times pick up and deliver and simply say 15 minute window when order placed. anything that is done redundantly should become easier, not harder. there is rarely times when more then one person is on a 5 person bus. quit blaming customer service and fix your software.

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